Our promise
If your device arrives damaged or doesn't work as it should, or your skincare arrives broken, leaking or opened, you're entitled to a refund. We carefully select every Clearcut product, so issues are rare — but if one happens, we'll make it right.
Contact us within 30 days of delivery with your order number and photos or a short video showing the condition of the product when it arrived.
Once we've reviewed your proof, we process your refund as soon as possible to your original payment method.
We can't offer refunds for products damaged by the customer after delivery — for example drops, water damage, misuse or improper charging of devices.
Send us your order number and photos of the issue within 30 days of delivery — we're here to help.