Refund policy

Our promise

We stand behind every Clearcut product. If your order doesn't arrive in perfect condition, we'll refund you.

What's covered

• Devices that arrive damaged or don't work as they should.
• Skincare products that arrive broken, leaking or opened.

How to request a refund

Contact us within 30 days of delivery through our contact form, including your order number and photos or a short video showing the condition of the product when it arrived.

Once we've reviewed your proof, we process your refund as soon as possible to your original payment method.

What's not covered

We can't offer refunds for products damaged by the customer after delivery — for example drops, water damage, misuse or improper charging of devices.