Privacy policy

Privacy Policy

Last updated: October 24, 2026

Clearcut operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Clearcut is powered by Shopify. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to personal information.

Personal information we collect

  • Contact details: name, billing and shipping address, phone number and email.
  • Financial information: payment card and transaction details, processed by our payment providers.
  • Account information: username, password, preferences and settings.
  • Transaction information: items you view, add to cart, purchase, return or cancel.
  • Communications: information you include when you contact customer support.
  • Device and usage information: browser, IP address, other unique identifiers, and how you interact with the Services.

Sources

We collect personal information directly from you, automatically through the Services (including cookies and similar technologies), from our service providers, and from partners or other third parties.

How we use personal information

  • To provide, personalize and improve the Services, including processing payments, fulfilling orders, shipping, returns and customer accounts.
  • For marketing and advertising, such as promotional emails, texts or online ads.
  • For security and fraud prevention.
  • To communicate with you and provide customer support.
  • For legal reasons, including complying with applicable law and enforcing our terms.

How we disclose personal information

  • With Shopify and vendors that perform services on our behalf (IT, payment processing, analytics, customer service, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. Depending on where you live, you may have the right to opt out of this sharing.
  • When you direct or consent to the disclosure.
  • With our affiliates, and in connection with business transactions such as a merger, or to comply with legal obligations and protect our rights.

We do not knowingly sell personal information for money. Some disclosures for targeted advertising may be considered a "sale" or "sharing" under certain U.S. state laws; you can opt out by contacting us.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. To learn more, see the Shopify Consumer Privacy Policy. You may exercise certain rights regarding your personal information at the Shopify Privacy Portal.

Third-party websites

The Services may link to websites operated by third parties. We are not responsible for their privacy or security practices.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information from children under 13. As of the effective date of this policy, we have no actual knowledge that we sell or share personal information of individuals under 16. Parents or guardians may contact us to request deletion.

Security and retention

No security measure is perfect, and we cannot guarantee absolute security. We keep personal information for as long as needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes and enforce agreements.

Your rights and choices

Depending on where you live, including certain U.S. states such as California, you may have the right to:

  • Access / know the personal information we hold about you.
  • Delete your personal information.
  • Correct inaccurate personal information.
  • Portability: receive a copy of your information or have it transferred.
  • Opt out of the sale or sharing of personal information for targeted advertising.
  • Manage communication preferences: unsubscribe from promotional emails at any time.

You can exercise these rights by contacting us. We will not discriminate against you for exercising them. We may need to verify your identity, and you may use an authorized agent to submit requests on your behalf.

Complaints

If you have complaints about how we process your personal information, contact us. Depending on where you live, you may appeal our decision or lodge a complaint with your local data protection authority.

International transfers

We may transfer, store and process your personal information outside the country you live in, including in Colombia and the United States.

Changes

We may update this Privacy Policy from time to time and will post the updated version on this website with a new "Last updated" date.

Contact

For questions about our privacy practices or to exercise your rights, email us at mikhail.parra@hotmail.com or write to Clearcut, Carrera 14 #100, 110111 Bogotá DC, Colombia.